I am a tech-driven E-commerce and Virtual Assistant with over 10 years of combined experience in Amazon FBA/Shopify operations, technical support, and data management. I specialize in bridging the gap between technical efficiency and e-commerce profitability to help online brands scale.
PROVEN E-COMMERCE RESULTS:
Helped scale an Amazon store's net profit margin from 14% to 54.80%.
Boosted conversion rates up to 19.50% through data-driven product R&D and listing optimization.
Amazon & E-commerce Expertise:
Product R&D: Product research and development, evaluated business opportunities, and sourced high-potential products.
Advanced Analytics: Keepa, Helium 10 (Cerebro, Magnet, Frankenstein, Scribbles, Xray), and reverse-ASIN competitor analysis.
Listing & SEO: Review mining, keyword research, Amazon SEO listing optimization, and FBA shipping workflows.
Store Operations: Shopify Virtual Assistance, variant management, and e-commerce administrative support.
Technical Support & Operations:
IT Infrastructure: 7 years of experience providing Tier 1 and Tier 2 technical support, platform troubleshooting, ticket escalation, and root cause analysis.Support Channels:
Lead Generation & Data Management:
Prospect Research: LinkedIn research, decision-maker identification, and contact information verification.CRM & Databases: HubSpot CRM administration, data entry, database maintenance, and high-volume inbox management.Lead Gen Tools:
FULL TECH STACK & TOOLS:
E-commerce: Helium 10 Suite, Keepa, Amazon Seller Central, Shopify Backend
Lead Gen & CRMs:
Productivity & Data: Google Sheets, Microsoft Excel, Asana, AI Tools (ChatGPT, Claude, Gemini)
I enjoy helping businesses stay organized, uncover growth opportunities through research, improve customer experiences, and streamline operations through technology and efficient workflows.
Experience: Less than 6 months
Equipped with a solid foundation in Amazon Seller Central workflows through intensive FBA training. Proficient in managing listing creation, optimizing store workflows, and handling simulated buyer-seller messaging to maintain high customer satisfaction. Capable of analyzing platform metrics to streamline daily store operations. Skilled in data-driven product research (R&D), reverse-ASIN competitor analysis.
Experience: Less than 6 months
Experienced in conducting deep competitor analysis and product viability tracking. I utilize review mining techniques to scrape top competitor listings, identify material flaws, and spot market gaps. This allows me to build data-backed strategies and design high-converting visual asset frameworks via Canva to capture market share. Focused on end-to-end product research and development (R&D) to build highly profitable product pipelines.
Experience: Less than 6 months
Proficient in utilizing Keepa for extensive product history tracking and competitor behavior analysis. Experienced in evaluating pricing trends, sales rank stability, and buy box history to determine product viability and execute data-driven strategies that protect profit margins.
Experience: Less than 6 months
Skilled in data-driven Amazon listing optimization and SEO copywriting. I excel at frontloading high-volume, high-intent keywords extracted from reverse-ASIN research into product titles and bullet points. My focus is maximizing organic search indexing and click-through rates (CTR) while maintaining highly engaging, customer-centric readability.
Experience: Less than 6 months
Over 7 years of professional experience providing Tier 1 and Tier 2 remote technical assistance globally via Skype, email, chat, and voice. Skilled in platform monitoring, managing critical updates, and auditing documentation to ensure 100% resolution alignment with support teams.
Experience: Less than 6 months
Experienced in using the Helium 10 suite—specifically Cerebro, Magnet, and Frankenstein—for deep reverse-ASIN competitor analysis. I have hands-on experience extracting high-volume, high-intent search phrases and systematically frontloading them into product titles and bullet points to maximize organic search indexing and visibility while maintaining excellent readability.
Experience: 2 - 5 years
Proven track record of managing high-volume corporate inboxes and B2B communication logs. Experienced in maintaining frequent, brand-aligned reply cadences, coordinating executive meetings, and simulating buyer-seller messaging to protect customer satisfaction scores.
Experience: 1 - 2 years
Advanced proficiency in navigating massive datasets for data validation, formula auditing, and communication log analysis. Skilled in identifying missing information, tracking performance logs, and transforming raw data into clear, actionable resolution paths. Proficient in utilizing Asana for workflow mapping, tracking project deadlines, and organizing product pipeline tasks. Skilled in team collaboration via Slack to ensure prompt communication and zero operational bottlenecks.
Experience: 2 - 5 years
Highly analytical and detail-oriented in handling heavy data transcription and high-volume data entry. Strict adherence to quality control and accuracy when updating platform logs, tracking deliverables, and auditing corporate datasets to ensure zero operational errors.
Experience: Less than 6 months
Experienced in utilizing Canva to create high-converting product detail pages, visual infographic asset frameworks, and side-by-side product comparisons that optimize click-through (CTR) and conversion rates.
Experience: 5 - 10 years
Expert in diagnosing and resolving complex platform errors, technical bugs, and configuration bottlenecks. Adept at simulating end-user workflows and implementing escalation paths to prevent operational downtime.
“I had this VA that I could turn things over to made it a lot easier”
Kyle Mckenna
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