Virtual Assistant

Customer Service Representative: Over 3 years of experience supporting a waste management account in the BPO industry. Skilled in handling customer inquiries, tracking orders, managing the end-to-end service process, and resolving escalations efficiently. Strong ability to coordinate with multiple departments, ensure timely issue resolution, maintain accurate records, and deliver excellent customer service while meeting operational goals.

**Content Moderator:** Experienced in reviewing and categorizing user-generated content across various social media platforms, including Instagram, Facebook, X, and others. Skilled in evaluating videos and media content based on platform guidelines, accurately identifying and labeling content such as adult material, sensitive content, and policy violations. Strong attention to detail, sound judgment, and the ability to maintain content quality and compliance in a fast-paced environment.

**Social Media Management:** Experienced in supporting real estate professionals by creating and managing content for homeowners and sellers. Skilled in promoting property listings through engaging posts featuring newly listed properties, recently sold homes, and upcoming open houses. Proficient in using Canva to design professional marketing materials that help increase visibility, engagement, and audience reach across social media platforms.