Medical Virtual Assistant | Patient Intake | Insurance Verification | PriorAutho

Customer support specialist experienced in assisting consumers and sellers on Amazon’s online shopping platform. Skilled in addressing customer concerns, providing resolutions, sending follow-up emails, and making calls to ensure satisfaction. Adept at technical and sales support, assisting via website and app, and processing refunds, returns, and replacements. Contributed to the company’s success during Prime Day by consistently delivering quality service that exceeded KPIs and metrics for both consumers and sellers.

Healthcare support professional with experience calling hospitals, clinics, and facilities across the U.S. to verify and retrieve medical records in compliance with HIPAA standards. Skilled in scheduling record retrievals, researching providers, and coordinating with specialists to ensure accuracy and efficiency. Certified client handler and product coach, adept at assisting new hires and nesters, providing training, and supporting their transition to production while meeting target metrics. Contributed to company growth by facilitating new projects, performing administrative tasks, and collaborating closely with onshore teams for tools testing, feedback, and successful launches. HIPAA- and client-certified healthcare support professional with experience calling hospitals, clinics, and facilities across the U.S. to verify and retrieve medical records. Skilled in scheduling retrievals, researching providers, and coordinating with specialists to ensure accurate and timely record management. Consistently contributed to company success by delivering results that exceeded KPIs and metrics while maintaining compliance and quality standards

Experienced retirement plan specialist skilled in servicing participants with retirement accounts, processing transactions, loans, payments, and monthly distributions. Adept at assisting clients through websites and apps, handling death claims, explaining taxes, and managing investment changes. Proven ability to detect fraud and scams while ensuring accuracy, security, and quality service in all financial operations. Contributed to the successful migration from OneAmerica to Voya Financial by consistently delivering high-quality work, meeting performance metrics, and ensuring seamless client support throughout the transition.

Experienced banking professional serving as an online bank teller, skilled in processing payments, loans, and fund transfers while providing excellent client service and support through banking applications. Adept at assisting customers with transactions, detecting fraud and scams, and ensuring secure and efficient financial operations. Delivered high-quality service and contributed to the successful migration of Bremer Bank into Old National Bank by ensuring accuracy, safeguarding client information, and providing consistent support to clients throughout the transition.