I have 10 years of total experience in US dental insurance operations, split between hands-on claims and benefits work and team leadership. I spent 4 years on the front lines handling dental providers concerns, checking benefits verification, and processing complex claims for providers. For the past 6 years, I’ve used that foundational knowledge to supervise end-to-end provider-payer workflows. I know the technical side inside and out—from deep-diving into EOB statements and understanding dental procedure guidelines to managing claims adjudication under both In-Network and Out of Network fees.
Experience: 5 - 10 years
Dental Insurance Team Manager with 10 years of total industry experience, featuring 6 years of leading BPO teams. I specialize in consistently meeting operational goals by gathering and analyzing performance data, capturing root causes of metric gaps, and implementing structured action plans to drive measurable improvement. Backed by 4 years of previous frontline experience handling complex billing, benefits verification, and processing pending claims, I bring data-driven leadership and a deep understanding of agent workflows to optimize team metrics like AHT, ACW, and schedule adherence.
Experience: 5 - 10 years
Solid 10-year background in US dental insurance management. Deep expertise in providing real-time dental benefits verification and claims processing. Adept at identifying billing errors, resolving complex claims regarding overpayment, COB and Orthodontia, and maintaining exceptional data accuracy.
“For years, I maxed out my hours, got burnt out, and the quality of my work would start to go down. I decided to take the leap, hire correctly, and now it frees up my time to focus on growing the business.”
Tyler Gies
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