Jimboy

IT Support Specialist | Help Desk & Troubleshooting (10 Years Experience)

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Overview

Looking for full-time work (8 hours/day)

at $4.95/hour ($960.00/month)

Bachelor's degree

Last Active

July 11th, 2026 (11 days ago)

Member Since

June 3rd, 2026

Profile Description

I am an experienced IT Support Specialist with over 10 years of hands-on experience in troubleshooting computer systems, resolving hardware and software issues, and providing remote technical support.

I have strong skills in diagnosing and fixing PC/laptop problems, software installation, system configuration, network troubleshooting, and providing end-user support both onsite and remotely.

I am proficient in using remote tools such as AnyDesk, TeamViewer, and Remote Desktop to assist clients efficiently. I also have experience supporting Windows operating systems, basic networking, and office productivity tools.

I am detail-oriented, reliable, and able to work independently with minimal supervision. My goal is to provide fast and effective technical solutions to ensure smooth business operations and client satisfaction.

I am looking for long-term remote opportunities where I can apply my IT support expertise and continue to grow professionally.

“I am available for remote IT support roles such as Help Desk, Technical Support, and IT Operations.”

Top Skills

Customer Support » Technical Support

Experience: 5 - 10 years

Provided technical support to users by troubleshooting hardware, software, and network issues. Assisted with software installation, system configuration, password resets, and remote support while ensuring timely resolution of technical problems.

Customer Support » IT

Experience: 5 - 10 years

Delivered IT support by resolving hardware, software, and connectivity issues efficiently.

Office and Administration » Computer Literacy

Experience: 5 - 10 years

Proficient in using computer applications, Microsoft Office, internet tools, and basic troubleshooting to support daily business and IT operations.

Other Skills

Customer Support » Customer Service

Experience: 5 - 10 years

Provided excellent customer service by assisting customers, resolving inquiries efficiently, and ensuring a positive customer experience through clear communication and timely support.

Customer Support » IT » IT Asset Management

Experience: 5 - 10 years

Managed IT assets by tracking hardware and software inventory, maintaining accurate records, and supporting the deployment, assignment, and lifecycle management of company devices.