Bookkeeper / Accountant Specializing in Small Business & Cloud Accounting (QuickB

Handled a high volume of customer inquiries through chat support, providing accurate, timely, and complete information using appropriate systems and tools. Assisted customers with concerns and complaints by identifying effective solutions and alternatives within established service timelines to ensure customer satisfaction. Demonstrated leadership by guiding team members toward improved performance, contributing to the achievement of individual and team chat-handling targets, and fostering a customer-focused service environment.

Professional virtual administrative support including task coordination, documentation, and file organization.

Software Quality Assurance, Microsoft Excel, Business Management, and Microsoft Office

Xero bookkeeping assistance, transaction coding, reconciliations, and financial record maintenance.

QuickBooks Online bookkeeper support in reconciliations, invoicing, AP/AR support, and expense management.

Managed monthly, quarterly, and annual tax compliance requirements with the BIR and other regulatory agencies, ensuring timely and accurate submissions. Prepared client billing statements, monitored mandatory business compliance deadlines, and kept clients informed of regulatory updates to maintain compliance and avoid penalties.