Experienced Technical Support & Repair Case Specialist

Experienced in delivering excellent customer support through phone, email, and chat, with a strong focus on problem-solving, empathy, and customer satisfaction. Skilled in handling technical inquiries, service concerns, and after-sales support, particularly for international accounts. customer inquiries, orders, and deliveries. Acknowledging and resolving customer issues and complaints

Worked on presentations for training materials and business presentations.

Proficient in using AWS Contact Panel for managing inbound and outbound calls in a remote technical support environment. Skilled in leveraging AWS tools to ensure seamless customer interactions and real-time team productivity tracking.

Proficient in using Microsoft SharePoint as a collaborative tool for monitoring daily productivity, tracking pending repair cases, and maintaining accurate service records.

Preparation of Training materials, Revision of company forms in compliance to ISO standards. Review of SOP's and other company documents.

I have been working on our Facebook Page for almost 4years generating leads. Researching for different marketing strategies to gain customer interests.

- Running ads for our online business. - Targeting audience for possible product purchases

Intermediate proficiency level in excel tools.

Basic photo editing for tarpaulin design.

Worked under Administration department as Document controller/pollution control officer. Timely distribution of new documents or forms. Discussing the importance of document control to the employees on project sites As pollution control officer I handled people to follow environmental policies between clients and government agency at project sites.