Jamil

Customer Experience (CX) Team Lead | Operations & Performance Management

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Overview

Looking for full-time work (8 hours/day)

at $3.82/hour ($736.00/month)

Bachelor's degree

Last Active

July 7th, 2026 (yesterday)

Member Since

May 30th, 2026

Profile Description

I am a results-driven Customer Experience and Operations professional with over 6 years of dedicated experience optimization in the fast-paced US e-commerce sector. Backed by a n undergraduate program in Human Resources Management, I bridge the gap between technical system proficiency and high-performing human capital.

My expertise lies in navigating complex backend e-commerce infrastructure—including Zendesk, Magento, Highjump Software, and Project 44—to streamline order fulfillment, resolve high-stakes member escalations, and protect revenue through retention strategy.

I don't just manage tickets; I analyze service quality metrics and implement corrective actions that enhance operational efficiency and build lasting customer loyalty.

Let’s connect to streamline your e-commerce operations, optimize your support workflows, and scale your brand's customer experience.

Top Skills

Marketing » CRM » Zendesk

Experience: 2 - 5 years

E-Commerce » Magento

Experience: 2 - 5 years

Customer Support » Customer Relationship Management

Experience: 2 - 5 years

Office and Administration » Team Leadership

Experience: 2 - 5 years

Other Skills

Basic Information

Age: 31

Gender: Male

Website: Sign Up with Pro Account to View

Address: Davao City, Davao del Sur

Tests Taken: DISC
Dominance: 31%
Influence: 16%
Steadiness: 23%
Compliance: 30%: English
C1(Advanced)