E-commerce/Logistics/Customer Service

I have been using Salesforce for different accounts over the years and can easily learn the process and adapt to it

I am skilled with learning and adapting to new processes and tools. I am also skilled in escalations for a financial account I have also been a part of the Experts on demand and assisting consumers by providing recommendation of products that they can purchase based on needs and budget I also have been part of a retail team assisting with orders, tracking and escalation if needed

I have been part of the escalation team for a financial account assisting consumers with their banking inquiries including disputes, statements and reversals. I also assist with verification of identification as submitted by consumers

I have been assiting clients/consumers through Chat, email and outbound/inbound calls with professionalism and efficiency, ensuring concern is addressed and resolved in a timely manner

I have been part of the technical team assisting consumers for two of the biggest Telco/service providers in the US with regards to technical concerns. We also offer additional services as we see fit based on the existing subscription