Results-driven Operations and Virtual Support professional with 10+ years of experience in operations management, executive support, customer service, technical support, and property management assistance. Proven background in managing remote teams, coordinating workflows, handling escalations, supporting executives, and improving operational efficiency.
Experienced in supporting U.S.-based clients through administrative coordination, client communication, scheduling management, KPI reporting, leasing support, and team leadership. Strong ability to manage fast-paced operations while maintaining professionalism, organization, and excellent customer service.
Experience: 10+ years
Coordinated client communication, escalations, and operational support activities Assisted with process improvement initiatives and workflow optimization
Experience: 5 - 10 years
Supervised and coached team members to improve productivity and performance Prepared operational reports and supported accountability tracking
Experience: 5 - 10 years
Coordinated client communication, escalations, and operational support activities Assisted with process improvement initiatives and workflow optimization Ensured timely resolution of client concerns and service-related issues Calendar and email management
“I have one of the best VAs I've had in a long time...she's been amazing”
Davonna Willis
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