Overview
Looking for any work (8 hours/day)
at $9.93/hour ($1,920.00/month)
Not Specified
Last Active
July 6th, 2026 (3 days ago)
Member Since
May 29th, 2026
Profile Description
Customer Service & Operations Leader with 15+ years in financial services,
insurance, telecom, and global tech. Expert in dispute resolution, fraud
prevention, and multi-channel support (voice, chat,
recognized as Top Agent and SME at JPMorgan Chase, UOB, and Income
Insurance (Singapore). Holds a BS in Electronics & Communications Engineering plus insurance certifications, blending technical skill with strong interpersonal
expertise to drive satisfaction and efficiency
Top Skills
Customer Support » Chat Support
Experience: 10+ years
Proven track record as a Chat Support Subject Matter Expert (SME) dedicated to driving team excellence and customer satisfaction.
Customer Support » Customer Service
Experience: 10+ years
With 19 years of dedicated customer service experience, I specialize in inbound, outbound, chat, and email support. I have also served as a Subject Matter Expert (SME) specifically for chat support, ensuring high-quality resolutions and team guidance.
Accounting » Banking
Experience: 5 - 10 years
Customer service experience within the banking sector, having supported US clients while based in the Philippines and Singaporean clients while based in Malaysia. My background spans inbound, outbound, email, and chat channels, with specialized expertise as a Chat Support Subject Matter Expert (SME).
Other Skills
Marketing » Content Creation » Social Media Content Creation
Experience: 1 - 2 years
I worked with Meta as a Creator Support Specialist, utilizing chat, email, and outbound calls to assist creators with critical account issues. In this role, I expertly handled account reviews for disabled, hacked, and Meta Verified subscription profiles.
Customer Support » Insurance
Experience: 1 - 2 years
I hold an insurance licensure qualification in Singapore, with extensive experience handling claims, customer enquiries, billings, and policy-related accounts. This complements my strong banking and multi-channel support background.
Basic Information
- Age
- 40
- Gender
- Female
- Website
- Sign Up with Pro Account to View
- Address
- Las Pinas City, Manila
- Tests Taken
- None
- Government ID
- Sign Up with Pro Account to View
“I had this VA that I could turn things over to made it a lot easier”
Kyle Mckenna
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