-Assisted customers with placing orders and selecting products based on their needs. -Provided support for order-related inquiries, including order status, modifications, cancellations, and refunds. -Coordinated with logistics and delivery partners to investigate shipment delays, lost packages, and delivery issues. -Built trust and rapport with customers while handling sensitive information, including payment details and account verification.

-Used Canva to create marketing content and social media posts for a personal online shop. -Designed simple business logos, name tags, and promotional materials using Canva templates and design tools. -Created photo album layouts and print-ready designs for personal projects and special occasions. -Familiar with Canva's basic to intermediate design features, including templates, resizing, background removal, and collaboration tools.

-Used Google Workspace tools daily to support customer service and administrative tasks. -Managed and responded to 100+ emails per day during peak seasons using Gmail. -Utilized Google Sheets for data entry, tracking chargeback cases, and maintaining accurate records. -Created and updated monthly attendance trackers using Google Sheets, including PTO schedules, approved leaves, and weekly day-off adjustments. -Used Google Docs to create and maintain email response templates for customer inquiries. -Used Google Calendar to organize and track recurring monthly appointments, important deadlines, and personal schedules through reminders and calendar events.

-Used Salesforce as the primary CRM tool to manage customer accounts and interactions. -Handled 50+ calls daily, assisting customers with account sign-ups, retrieving and verifying customer information, explaining weekly earnings payment options, and resolving document-related issues. -Maintained accurate records and updated customer information while providing efficient and professional customer service.

-Used Zendesk as the primary customer support platform for managing email inquiries and support tickets. -Regularly handled 40–50 emails per day, increasing to 100+ during peak seasons. -Experienced in using Zendesk macros to improve efficiency, maintain consistent responses, and provide timely customer support while meeting productivity and quality targets.

-Used CapCut for personal video editing projects, including travel videos, unboxing videos, and promotional content for a personal online shop. -Experienced with basic editing functions such as trimming clips, adding transitions, text overlays, music, and simple effects. -Comfortable creating and exporting short-form videos for social media and personal use.

-Provided technical support for a streaming platform by troubleshooting account, device, playback, and connectivity issues. -Diagnosed and resolved streaming service error codes through systematic troubleshooting.

-Used Braintree to manage chargeback and dispute cases, including reviewing transaction details, investigating customer claims, identifying potentially fraudulent orders, and preparing supporting evidence for dispute responses. -Maintained accurate records, monitored case outcomes, and analyzed transaction patterns to support fraud prevention and successful chargeback resolutions.