CS and Marketing VA |CRM Admin| Data Analyst

Overview

Looking for full-time work (8 hours/day)

at $12.00/hour ($2,112.00/month)

Bachelors Degree

Last Active

April 24th, 2024 (10 days ago)

Member Since

July 24th, 2017

Profile Description

Hello there! I'm Ma. Upgrade to see actual info Upgrade to see actual info, bringing over 3 years of Virtual Assistant expertise alongside a comprehensive 5-year background in BPO. Within BPO, I've served as a Team Leader for 2 years and later as an Operations Manager for 3 years, primarily focusing on customer service, order processing, billing, and technical support.

My core competencies include:

* Team management ensuring KPIs are consistently achieved.
* Oversight of team leads to maintain standardized procedures.
* Weekly reporting on site performance during client meetings.
* Crafting strategic initiatives to enhance site efficiency.

As a seasoned Virtual Assistant, I specialize in:
* General and Administrative Assistance.
* Proficient Customer Service.
* Social Media Management and Content Creation.
* Thorough internet research and Data Entry.
* Market Research and Surveys Quality Assurance.
* File, Project, and Calendar Management.
* Email Management and Marketing.
* Basic graphic design.
* CRM and Construction Procurement.

My toolset proficiency spans:
* Microsoft Office Suite.
* Gsuite and other Google Tools.
* Power Bi.
* Salesforce, Upgrade to see actual info, Pardot, Zendesk.
* Canva, Illustrator.
* Slack, Zoom, Trello.
* Hootsuite, Airtable, Clickup.
* HubSpot, Kajabi, Clickfunnels.
* Chat GPT.

With a knack for efficient management and a wide skill set, I'm here to enhance your team's productivity and exceed expectations.