Customer Support Specialist with 2+ years of experience in high-volume BPO environments, specializing
in Insurance, e-commerce, and medical accounts. Proven track record of handling 30–80 daily inquiries
while maintaining a 90% Customer Satisfaction (CSAT) score. Expert in resolving complex issues ranging
from e-commerce defects and missing items to medical claims, benefits, and eligibility
verification. Strong background in communication with customer and while multitasking helping them
across US time zones.
Experience: 1 - 2 years
Experience: 6 months - 1 year
Experience: 1 - 2 years
Great for e-commerce roles; shows you understand how to look up tracking numbers, handle logistics issues, and manage returns/exchanges.
Experience: 2 - 5 years
if you are comfortable handling voice calls, dealing with escalated issues, or doing soft outreach.
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