Medical Virtual Assistant | Healthcare Billing & Patient Support

Skilled in inbound and outbound phone support, handling customer inquiries, billing concerns, and account assistance professionally and efficiently.

Provided excellent customer support for a US healthcare account by assisting patients with billing concerns, insurance explanations, payment plans, and account resolution while maintaining high QA and customer satisfaction scores.

Experienced in verifying patient insurance information for US healthcare accounts, including coverage details, eligibility, co-pays, deductibles, and billing-related concerns. Assisted patients accurately while maintaining high quality and customer satisfaction standards.

Experienced in providing excellent customer service through phone and administrative support for US healthcare accounts. Assisted patients with billing inquiries, insurance concerns, payment arrangements, and account resolution while maintaining professionalism and high customer satisfaction.

Provided administrative and operational support across banking, insurance, and healthcare industries, managing records, documentation, client communication, scheduling, and account-related tasks with high attention to detail and confidentiality.

Over 20 years of experience in banking operations, customer service, cash handling, account management, and branch operations. Skilled in financial documentation, client relations, transaction processing, and maintaining accuracy and compliance in daily banking activities.

Ensured compliance with HIPAA guidelines by securely managing patient information, billing records, and insurance details while providing accurate and professional healthcare customer support.