Customer Service Representative

I am versatile and results-driven professional with a diverse background spanning customer service, education, and entrepreneurial business management. Proven track record in the Call Center/BPO industry, delivering high-quality customer support, efficient problem-solving, and strong communication. Transitioned skills into entrepreneurship as a successful small business owner and professional baker, managing end-to-end operations including precise financial costing, ingredient chemistry, quality control, and strategic brand development. Demonstrates a strong aptitude for mastering new technical workflows, standard operating procedures, and digital platforms, making for a highly adaptable and detail-oriented asset in both corporate and independent environments. Core Competencies • Customer Relations & Communication: Experience navigating high-volume call center environments with excellent verbal and written skills. • Operations & Cost Management: Skilled in precise product costing, utility/labor balancing, and inventory management. • Brand & Visual Identity: Experienced in launching business branding from the ground up, including product design and strategic marketing layout. • Adaptability & Technical Learning: Quick to master specialized specifications, operational hardware, and digital platforms.