Overview
Looking for full-time work (8 hours/day)
at $6.61/hour ($1,280.00/month)
Bachelors degree
Last Active
July 11th, 2026 (11 days ago)
Member Since
May 23rd, 2026
Profile Description
I am a highly experienced customer support professional with nearly 20 years of experience supporting U.S.-based customers through live chat and asynchronous/email-style support environments. For the past 13 years, I have specialized in pure non-voice customer support, handling billing concerns, disputes, account maintenance, customer retention, and complex problem resolution for major retail and financial accounts.
I currently work with Synchrony Financial, supporting credit card accounts for major U.S. retail clients such as Amazon, PayPal, Lowe's, Verizon, Sam's Club, and JCPenney. My primary expertise is in the financial and account-management side of customer support, including credit card servicing, billing, payments, disputes, fraud-related concerns, promotions, financing offers, and customer retention.
Because these accounts are directly tied to large retail businesses, I also developed strong familiarity with general retail operations and customer concerns involving purchases, returns, refunds, order issues, shipping concerns, store policies, promotions, memberships, and overall customer experience. This combination allows me to understand both the financial/account side and the retail/customer side of support interactions.
I am known for being calm under pressure, professional, dependable, and easy to work with. I have extensive experience handling difficult and irate customers while maintaining courtesy and professionalism at all times. I also have experience assisting operations through reporting, coaching, mentoring, and performance tracking.
I have been working remotely since 2019 and maintain a reliable home office setup with backup power (UPS) and multiple internet connections to ensure stable productivity. I am proficient in Microsoft Excel, Microsoft Word, NICE CXone, and Moxie.
Currently employed in a long-term non-voice support role with extensive remote work experience, and open to both part-time and full-time remote opportunities specifically focused on non-voice chat support,
Top Skills
Customer Support » Chat Support
Experience: 10+ years
I have extensive experience working in structured customer support environments handling U.S. accounts, with a strong focus on written communication through chat and email-based support channels. My background is primarily in banking and credit card servicing, where I handle a wide range of customer concerns such as billing questions, disputes, payments, account updates, fraud-related issues, and retention cases. Most of my work is done in a high-volume, performance-driven setting where accuracy, compliance, and consistency are critical. I am used to working with strict quality standards and resolving both routine and complex customer issues while maintaining professionalism and efficiency. Because the accounts I support are tied to major retail brands, I also gained practical understanding of retail transactions and processes such as purchases, returns, refunds, order issues, and store policies—though my role remains focused on the financial and account side rather than sales or direct retail operations. I work best in non-voice environments and am highly comfortable managing customer concerns entirely through written communication channels such as chat and email.
Other Skills
Basic Information
- Age
- 44
- Gender
- Male
- Website
- Sign Up with Pro Account to View
- Address
- Las Pinas, NCR
- Tests Taken
- None
- Government ID
- Sign Up with Pro Account to View
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