Results-driven customer service and account specialist with nearly 11 years of experience in telecommunications, sales, technical support, customer retention, and program management. Proven ability to build strong customer relationships, resolve concerns efficiently, and consistently exceed performance targets in fast-paced environments. Experienced in handling voice,
Skilled in customer retention, cold calling, sales support, onboarding, and troubleshooting, with a strong background in upselling services and managing escalated concerns. Recognized for being highly adaptable, goal-oriented, and capable of working independently or within a team. Brings strong communication skills, multitasking abilities, and a positive attitude that helps drive customer satisfaction and business growth.
Dedicated, reliable, and eager to contribute value to an organization by combining customer service expertise, sales experience, and passion for helping clients achieve the best possible experience.
Experience: 1 - 2 years
Experience: 2 - 5 years
Experience: Less than 6 months
Experience: Less than 6 months
Experience: 1 - 2 years
Experience: 6 months - 1 year
“I have found someone who is smart, has a great work ethic and is easy to work with.”
Sara Brumfield
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