IT Service Delivery/Salesforce Admin

Overview

Looking for full-time work (8 hours/day)

at $3.00/hour ($528.00/month)

Bachelors degree

Last Active

April 12th, 2024 (16 days ago)

Member Since

July 21st, 2017

Profile Description

Dedicated and seasoned professional in the BPO industry since 2014, specializing in IT Service Desk and Administration. Proven track record of delivering top-notch customer service and technical support to clients and employees. Adept at swiftly resolving Network, Hardware, and Software issues, with a focus on maintaining efficient IT operations. Demonstrated ability to adapt to evolving technologies, work collaboratively in a team, and communicate effectively.


Key Skills:

Quick Learning: Rapidly assimilate new information, ensuring up-to-date knowledge in dynamic IT environments.

Reporting & Documentation: Meticulously document processes, issues, and solutions for comprehensive records.

Adaptability: Thrive in fast-paced, ever-changing work environments, embracing new challenges.

Teamwork: Collaborative team player, fostering positive communication and coordination for seamless operations.
Issue Resolution & Troubleshooting: Proficient in identifying and resolving complex technical issues promptly.


Technical Skills:

Hardware:
Proficient in troubleshooting and maintaining Mac PCs, laptops, telephony systems, printers, routers, modems, and peripherals.

Networking:
Solid understanding of LAN and VPN/Remote Connectivity, with expertise in TCP/IP protocols.

Skilled in :
- Windows Operating System
- Windows Server 2016
- Mac Operating System
- Microsoft Office 365 Admin, Google Workspace, Okta, Azure Active Directory
- Jamf Pro, NinjaRMM, Kandji, Intune
- ServiceNow, Jira Atlassian, Salesforce
- Dropbox, OneDrive, Google Drive
- 1Password, LastPass
- OpenVPN, Cisco VPN, ExpressVPN
- Slack, Teams, Skype
- Zoom, Google Meets
- Proofpoint, CrowdStrike
- Figma, Photoshop, Adobe Illustrator, Docusign

Hypervisor:
Competent in managing virtualized environments using VMware, Hyper-V, Oracle Virtual Box, AWS Workspace

Security:
Skilled in implementing and maintaining comprehensive security measures, including virus protection, monitoring, backup, and recovery.