Real Estate VA | CRM,Transaction Support & Graphic Design

I handled high-volume inbound and outbound calls for an international telecommunications account at iQor Clark for 11 months, consistently meeting 100% of quality KPIs. I was awarded Top Customer Service Representative with a perfect 100% Customer Satisfaction Score in April 2023.

As a graduating Bachelor of Science in Real Estate Management student, I have developed a solid foundation in real estate market analysis, property valuation, and economic assessment. My academic training has equipped me with the ability to study market trends, evaluate property values using industry-standard appraisal methods, and analyze the economic factors that influence real estate decisions. I am proficient in various appraisal computations, including the Sales Comparison Approach, Cost Approach, and Income Capitalization Approach. I can assist clients in making informed, data-driven real estate decisions by delivering accurate market studies, comparative market analyses (CMA), and investment feasibility assessments

I have hands-on exposure to real estate transactions through my On-the-Job Training at a local Assessor's Office, where I gained practical experience in property appraisal, assessment, and the end-to-end process of transferring title ownership. This experience allowed me to work with and understand various types of real estate contracts, legal documents, and compliance requirements involved in property acquisitions. Combined with my academic background in BS Real Estate Management, where I studied actual real estate contracts and transaction workflows, I have developed a keen eye for detail in coordinating and monitoring the critical steps of a real estate transaction — from contract preparation and document verification to title transfer processing. I am capable of supporting real estate professionals and clients by ensuring that every phase of a transaction is organized, compliant, and completed efficiently.

I built this skill through self-directed learning, completing the Gmail and Google Calendar for Business course on Alison and applying what I learned through hands-on practice. I am proficient in scheduling appointments, setting reminders, managing recurring events, and organizing shared calendars in Google Workspace. I study real-world application through tutorials and continue to sharpen this skill through regular use.

Graphic Design (Basic) I use Canva to create and edit simple visual content for real estate businesses, including property flyers, social media posts, and promotional materials. I am comfortable working with templates, adjusting layouts, swapping images, and matching brand colors and fonts to keep designs consistent. While I am not a professional graphic designer, I can produce clean, presentable visuals that are ready to post without needing a designer for every small update.

I developed my CRM skills through self-study, watching tutorials on Follow Up Boss and HubSpot to understand how pipelines, contact records, and follow-up sequences work in a real estate context. To practice, I built my own simple CRM using Google Sheet, where I tracked contacts, status updates, and follow-up schedules. My foundation in managing client relationships comes from my time as a Customer Service Representative, where I handled 100+ calls daily and made it a habit to log accurate notes after every interaction, capturing key details, client concerns, and next steps. That discipline of documenting conversations and keeping records current is what I now apply to CRM work.