Erlyn

Executive Virtual Assistant | Administrative Operations

Verified

mark as hired

Overview

Looking for any work (8 hours/day)

at $3.31/hour ($640.00/month)

High school diploma

Last Active

June 30th, 2026 (9 days ago)

Member Since

May 15th, 2026

Profile Description

Results-driven Team Leader with 14+ years of BPO and call center experience specializing in chat and email support, workforce management, and team leadership.

Successfully led a team of 15-18 agents while utilizing Avaya, Salesforce, and NICE to monitor performance and drive operational efficiency.

Recognized as a top-performing leader with a proven ability to meet client targets and deliver exceptional customer experiences. Seeking to bring extensive leadership and support expertise into an Executive Virtual Assistant.

Top Skills

Customer Support » Customer Service

Experience: 10+ years

Skilled in customer support in all channels (voice and non-voice), able to handle complex consumer inquiries and provides satisfactory results

Customer Support » Back Office Support

Experience: 1 - 2 years

Handled a Back Office team for a retail account for 2 years, helped with the processes and decision-making to ensure that consumer's requests are met while still adhering to the company's policies

Other Skills

Customer Support » Email Support

Experience: 2 - 5 years

Skilled in assisting and responding to the consumer's inquiries via email

Basic Information

Age: 34

Gender: Female

Website: Sign Up with Pro Account to View

Address: San Mateo, Rizal

Tests Taken: IQ
Score: 105

Government ID: Sign Up with Pro Account to View

“It definitely helped transform my business and take a significant load off for me.”