SALES REPRESENTATIVE / CUSTOMER SERVICE REPRESENTSTIVE / TECHNICAL SUPPORT

Generated new business leads through cold calling and networking, resulting in an increase in new client acquisition Followed company scripts to cover key points and overcome objections. Controlled calls using established techniques to meet performance targets and maintain sales pressure.

Provided customer service and technical support, trained customer service agents, and resolved customer complaints Provided clear and concise step-by-step technical support to guide clients. Asked customers targeted questions throughout troubleshooting to determine smart solutions. Followed scripts and processes to uphold brand standards. Handled high-volume telephone calls to address and resolve customer queries. Kept detailed records of customer interactions for future reference. Worked with sales and other teams to discuss and develop customer retention solutions operating across entire customer journey. Diffused challenging situations using conflict management techniques. Managed complaints with calm, clear communication and problem-solving.

Provided customer service and technical support, trained customer service agents, and resolved customer complaints Provided clear and concise step-by-step technical support to guide clients. Followed scripts and processes to uphold brand standards. Handled high-volume telephone calls to address and resolve customer queries.

Responded to customer emails, calls and live chat regarding technical malfunctions and issues to fix remotely. Used support tickets to track and speed up incidents.

Laised with clients via phone, email and live chat, offering support and guidance for queries. Answered and responded to client queries and concerns by telephone and email to support positive communications and increase satisfaction. Provided customers with follow-up emails and other documentation as needed to promote customer support excellence.