Customer Support Virtual Assistant | Email & Chat Support

Recorded and maintained student grades, attendance, and other academic data accurately using digital tools and spreadsheets.

I have 4 years of experience managing communication, scheduling, documentation, and daily coordination with students, parents, and administrators in a fast-paced school environment. I developed strong customer service, problem-solving, multitasking, and organizational skills through handling concerns professionally, maintaining records, and providing timely support through email and chat communication.

I have strong communication skills developed through my experience as a private school teacher, where I regularly interacted with students, parents, and colleagues. I am skilled in both written and verbal communication, including delivering clear instructions, responding to inquiries, and preparing professional messages and reports. I am confident in maintaining a respectful, professional, and customer-focused tone in all forms of communication.

I have strong experience using Microsoft Word for creating, editing, and formatting documents such as lesson plans, reports, assessments, and official correspondence. As a private school teacher, I regularly handled administrative paperwork, ensured documents were well-organized and error-free, and followed formatting standards for school submissions. I am confident in using Word tools like templates, tables, styles, mail merge, and document formatting to produce clear and professional outputs efficiently.

Performed various school administrative tasks such as preparing reports, assisting in office work, and supporting daily academic operations.

Managed multiple classes, lesson preparation, grading, and administrative tasks while meeting strict school deadlines.

Organized and maintained digital and physical files such as student records, lesson materials, and school documents.

(Basic knowledge) Familiar with organizing tasks and tracking workflows for personal productivity and planning activities.

Managed formal communication with parents and school staff through email, responding to inquiries, sending updates, and handling documentation professionally.

I have practical experience using Microsoft Excel for organizing data, recording grades, tracking student performance, and managing class-related reports. I am comfortable using basic formulas, sorting and filtering data, and creating simple spreadsheets for monitoring and reporting. As a teacher, I used Excel to keep information organized, accurate, and easy to analyze for academic and administrative purposes.

Organized class schedules, school activities, meetings, and deadlines to ensure smooth academic operations.

Designed instructional materials, presentations, and visual aids to enhance student learning engagement.

Used Google Docs, Sheets, Drive, and Forms for lesson planning, record keeping, collaboration, and report submission.

Used AI tools to assist in lesson planning, content creation, and improving productivity in teaching-related tasks.