John

General Virtual Assistant

mark as hired

Overview

Looking for full-time work (8 hours/day)

at $4.15/hour ($800.00/month)

High school diploma

Last Active

July 8th, 2026 (2 days ago)

Member Since

May 13th, 2026

Profile Description

I am a skilled aspiring virtual assistant who's looking forward to supporting business owners with their virtual needs so they could focus more on their business needs and personal lives. My goal is to lessen client's workload and take part in operating the business in any aspects they need help with and to contribute to the company's success story. Also I'm currently working as a Customer service/Client support specialist.

Top Skills

Customer Support » Customer Service

Experience: 2 - 5 years

I'm a Customer Service and Client Support Specialist with hands-on experience in a Business Process Outsourcing environment, specifically within medical records retrieval operations. In my role at AHM Outsourcing, I served as a dedicated point of contact for health plan clients, ensuring that medical record requests were fulfilled accurately, on time, and in full compliance with health information standards. My day-to-day work involved managing a high-volume queue of active orders, which sharpened my ability to prioritize effectively and multitask without compromising quality. I was responsible for investigating and resolving order delays, identifying root causes and coordinating with the right parties to keep things moving. I also conducted in-depth research to locate healthcare providers when client-supplied information was incomplete or outdated, which strengthened my attention to detail and problem-solving skills. On the client-facing side, I maintained consistent, professional communication through email updates, progress reports, and coordinated meetings to align on priorities and address concerns. This experience gave me a strong foundation in client relationship management and reinforced the importance of clear, proactive communication in building trust with stakeholders.