Bernard

Reliable Virtual Assistant | Customer Support |Logistics & Admin Support

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Overview

Looking for full-time work (8 hours/day)

at $5.95/hour ($1,152.00/month)

Bachelor's degree

Last Active

June 3rd, 2026 (today)

Member Since

May 10th, 2026

Profile Description

Results-driven professional with 8 years of experience in Quality Assurance and 2 years in Customer Service supporting US-based accounts. Skilled in administrative support, communication, scheduling, data management, and workflow organization.

I am proficient in Google Workspace, Microsoft 365, Canva, ChatGPT, and remote collaboration tools. I am known for attention to detail, integrity, professionalism, and proactive communication.

I recently completed Freight Course 101 training, expanding my knowledge in logistics and freight operations, making me highly adaptable for Logistics VA and Freight Dispatcher support roles.

I work efficiently with minimal supervision and am comfortable working across US, UK, and AU time zones.

Here’s what I can help you with:

• Administrative Support
• Data Entry & Documentation
• Email & Calendar Management
• Customer Support
• Quality Assurance & Reporting
• Freight/Logistics Coordination
• Google Sheets & Organization
• Canva Design Support
• ChatGPT & AI-assisted workflows

I am eager to contribute to a growing team and help businesses stay organized, efficient, and customer-focused.

Employment History
Teleperformance Philippines — Quality Assurance Analyst |
2015 –
2024

Evaluated 300+ customer interactions monthly to ensure quality and compliance standards.
Delivered detailed feedback and coaching support to improve team performance.
Conducted QA sessions and performance discussions for agents and trainees.
Maintained accurate reports and documentation using Google Workspace tools.
Collaborated with operations and training teams to improve customer experience.

Teleperformance Philippines — Customer Service Representative | 2014 – 2015

Handled inbound customer inquiries through phone and email support.
Maintained high customer satisfaction while meeting KPIs and productivity goals.
Assisted customers with account concerns, issue resolution, and service requests.
Developed strong communication and multitasking skills in a fast-paced environment.

Education
University of the Immaculate Conception
Bachelor of Arts in Communication Arts — 2013

Certifications
Freight Course 101 – 3-Day Freight Training Program (2026)

Top Skills

Customer Support » Customer Service

Experience: 5 - 10 years

• Resolved customer inquiries via phone and email while maintaining a 95% customer satisfaction rating and meeting daily performance targets.

Office and Administration » Quality Assurance

Experience: Less than 6 months

• Assessed 300+ customer service calls each month and provided targeted feedback to Training and Operations to drive continuous improvement, ensuring compliance with company standards | Led Quality Assurance sessions at least twice a month for trainees and experienced agents to reinforce service standards and consistency in customer experience.

Other Skills

E-Commerce » Logistics Management » Freight Forwarding

Experience: Less than 6 months

• Completed Freight Course 101 – 3-Day Freight Training Program (2026) | Familiarized applied Logistics/Freight terminologies and processes using TMS

Basic Information

Age: 37

Gender: Male

Website: Sign Up with Pro Account to View

Address: Bansalan, Davao del Sur

Tests Taken: IQ
Score: 101: DISC
Dominance: 42%
Influence: 29%
Steadiness: 22%
Compliance: 7%: English
C1(Advanced)

Government ID: Sign Up with Pro Account to View

“For years, I maxed out my hours, got burnt out, and the quality of my work would start to go down. I decided to take the leap, hire correctly, and now it frees up my time to focus on growing the business.”