IT Support Specialist with Hands-on Technical Experience

Experienced in providing Level 1 technical support in a corporate environment. I have hands-on experience troubleshooting hardware (laptops, printers, peripherals), performing OS reformatting, and managing domain configurations. I am proficient in setting up workstations and ensuring all internal users have reliable network and software access.

Skilled in the installation, activation, and troubleshooting of the Microsoft Office 365 suite. I have experience managing Outlook connectivity issues, data restoration, and assisting users with software-related queries to maintain office productivity.

Knowledgeable in frontend and backend development with a focus on creating responsive, user-friendly interfaces. I have practical experience using HTML, CSS, JavaScript, and PHP to build web applications, complemented by UI/UX prototyping in Figma.

Proven ability to provide professional technical assistance to internal staff. I focus on clear communication, patience, and quick problem resolution to minimize downtime and ensure a positive user experience for all employees.

Detailed-oriented in maintaining IT asset records, including hardware masterlists and technical documentation. I ensure all equipment and system changes are properly logged for efficient department management.