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General VA | Creative Designer | Customer Experience Specialist & Project Coordi

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Overview

Looking for full-time work (8 hours/day)

at $4.98/hour ($960.00/month)

High school diploma

Last Active

July 8th, 2026 (3 days ago)

Member Since

May 7th, 2026

Profile Description

Hi! I’m M Jordan, and I help busy entrepreneurs, business owners, and content creators save time, stay organized, and grow their online presence. With my strong background in General Virtual Assistance, Graphic Design, and Corporate BPO Customer Support, I make sure your business runs smoothly behind the scenes while creating high-converting content that connects with your audience.

Beyond creative media, my extensive corporate background in customer retention and financial counseling equips me with elite communication and strategic problem-solving skills to manage your client relations seamlessly.

Technical Toolkit & Tools I Use Comfortably
- Communication & Email Management: Gmail, Google Calendar, Google Meet, Outlook, Slack, Zoom, WhatsApp, Telegram
- Productivity & Project Management.Google Docs, Google Sheets, Google Slides, Google Drive, Notion, Trello, Asana, ClickUp, Airtable
- Social Media & Marketing Tools: Canva, Hootsuite, Sprout Social, Meta Business Suite, Mailchimp, Google Analytics, SEMrush, Ahrefs, Google Ads

- Office Suite: Microsoft Word, Excel, PowerPoint, Teams

Core Services & Capabilities
1. Virtual Assistant (VA) Support
- Calendar & Email Management: Efficient inbox organization, scheduling, and client correspondence.
- Logistics & Organization: Appointment and travel booking, along with clean file and folder structure via Google Drive and Dropbox.
- Data & Research: Accurate data entry, building spreadsheets, report formatting, and detailed online research.
- E-commerce & Business Operations: Product listings, inventory tracking, order updates, and customer feedback monitoring.
- Team Operations: Tool management (Trello, ClickUp, etc.), transcription, note-taking, and basic landing page updates.

2. Graphic Design
- Visual Concept Development: Creative direction aligned seamlessly with your brand identity.
- Branding & Identity: Custom design elements including logos, color palettes, typography, and strict brand guideline management.
- Marketing Layouts: High-quality social media graphics (posts, banners, ad creatives), brochures, flyers, and client-ready presentations.
- Collaboration & Delivery: Open communication with marketing teams, content creators, and editors to provide flawless digital and print-ready assets.

3. Customer Support & Retention Experience
- Loan Counselor (WNS | Jul 2025 - Dec 2025): Handled lending life cycles from application to repayment, provided financial expertise, managed delinquent accounts, and ensured strict regulatory compliance.
- Customer Service & Retention Specialist (Concentrix | Feb 2024 - Feb 2025): Minimized customer churn through strategic problem-solving, addressed dissatisfaction, and provided tailored solutions to restore client loyalty.
- Customer Service Representative (Concentrix | May 2023 - Dec 2023): Effectively resolved complex customer issues while driving team collaboration and positive, adaptable outcomes.

Why work with me?
I am naturally resilient, highly adaptable, and detail-oriented. I am strictly committed to delivering quality work on time, pushing beyond boundaries to reach new goals, and focusing on solutions rather than problems. My ultimate goal is to make your life easier, help your brand stay consistent, and give your business the professional, elite support it deserves.

Let’s team up! Send me a message, and let’s discuss how I can help your business grow!

Top Skills

Customer Support » Customer Service

Experience: 1 - 2 years

I bring nearly two years of impactful customer support experience from my time at Concentrix, where I specialized as a Customer Service Representative and Retention Specialist. I am recognized for my ability to minimize customer churn by using strategic problem-solving and empathetic communication to turn around dissatisfied clients and restore brand loyalty. Highly adaptable, reliable, and collaborative, I excel at resolving complex issues effectively while consistently hitting key satisfaction targets.

Virtual Assistant

Experience: 6 months - 1 year

I developed hands-on knowledge as a General Virtual Assistant and Social Media Manager, where I learned not just the tasks but also the responsibilities that come with supporting businesses online. Along the way, I became familiar with essential tools and strategies that make virtual assistance and social media management more effective and impactful. Through my internship with The VA Bar, I had the chance to apply these skills in real-world client projects. This experience helped me grow professionally, sharpen my problem-solving skills, and understand how to provide real value to clients.

Other Skills

Marketing » Social Media Management

Experience: Less than 6 months

As a Community Manager, I love helping online spaces grow into vibrant and supportive communities. In managing the BAMVS Community Facebook Page, my focus is not just on numbers, but on creating a place where members feel welcome, engaged, and connected. I do this by planning content strategies that bring in new members while keeping existing ones active and excited to be part of the group. Every post is tailored to spark interest, encourage conversation, and make people feel that their voices matter. I make sure to keep the page alive with regular updates, discussions, and announcements that encourage members to interact and share their thoughts. For me, it’s about creating a rhythm of activity that makes people look forward to visiting the community. To reach more like-minded individuals, I also share and promote the page across networks, which helps bring in fresh members who align with what the community stands for. But more than growth, what matters most to me is the connection with the people inside the community. I take time to reply to comments, answer questions, and recognize contributions because I believe every interaction strengthens trust. Building these relationships turns a simple Facebook page into a real community a space where people don’t just join, but stay, participate, and feel they belong.