Customer Service & Resolutions Specialist with expertise in Sales, Collections,

Executive Intake Rater Professional -Assessed and classified incoming requests related to healthcare and insurance. - Analyzed data and applied established rating criteria to ensure accurate categorization.

- Provided comprehensive omni channel support (Phone, Email, Chat) to resolve diverse customer inquiries. - Ensured a positive customer experience by addressing issues with speed and professional care.

Results-driven sales professional with nearly five years of experience in the telecommunications industry, specializing in customer engagement, sales, and account management for Verizon and T-Mobile products and services. Skilled in promoting and selling mobile devices, service plans, accessories, and telecommunications solutions while consistently delivering excellent customer service and achieving sales targets. Demonstrates strong communication, negotiation, and relationship-building abilities, with a proven track record of identifying customer needs and recommending tailored products and services to enhance customer satisfaction and business growth.

Experienced collections and customer service professional with a strong background in the telecommunications industry, specializing in managing customer accounts and collecting outstanding payments. Skilled in handling billing concerns, negotiating payment arrangements, resolving account disputes, and maintaining positive customer relationships while ensuring compliance with company policies and procedures. Demonstrates excellent communication, problem-solving, and negotiation skills, with the ability to manage sensitive situations professionally and effectively achieve collection targets.