CHAMPION: IT HELPDESK , Upgrade to see actual infoRVICE , TEAM LEADER

Overview

Looking for full-time work (8 hours/day)

at $16.70/hour ($2,939.73/month)

Bachelors degree

Last Active

April 10th, 2024 (17 days ago)

Member Since

July 17th, 2017

Profile Description

TEAM LEADER | IT HELPDESK | CUSTOMER SERVICE
 
I'd like to start introducing myself with the list of tools/software/applications I am familiar with, followed by scope boundaries and processes I have an experience with:

Fields I have supported:
IT / HelpDesk
Data Gathering / Lead Generation
Customer Service
Medical Billing Services
 
Basic Applications:
MS Office Applications
Google Apps:
• Sheets – (Maximized for Tracking,
Team Management, Knowledge Base, Metrics)
• Doc
• Sites
• Slides
• Forms
 
 
 
Ticketing Tools:
• ConnectWise Manage
• AutoTask
• TeamSprout
• OSTicket
 
Remote Access Tools:
• LogMeIn
• ScreenConnect
• TeamViewer
• Kaseya RMM
• VNC
• Datto
 
KNOWLEDGE BASE:
• ITGLUE
• CONFLUENCE
• PASSPORTAL


 
Applications above are the most recent ones that I have used.
 
Here are the scopes I have covered:
• Windows OS troubleshooting and
Patch installation updates.
• Active Threat, Virus &
Ransomware Idea removal.
• NAS Synology administration,
Installation and Troubleshooting , Folders/Files Management
• Printer setup , MFP management
troubleshooting
• Remote Desktop troubleshooting,
Remote Desktop (cloud troubleshooting)
• Active Directory Administrator
• Backup troubleshooting – Acronis,
Windows Backup , Veaam Backup , Replibit
 
Team Leader |
Campaign/Account/Client Management:
• Metrics Monitoring Management
• KPI Management, QBR (Quarterly
Business Review)
• NPS (Net Promoter Score) builder
• Survey Monkey Management
 
If you think I am a good fit for
your campaign or company, Let me introduce myself. Looking forward to be
working with you