I’m Maddie Ancla, a dedicated Virtual Assistant with nearly 5 years of experience supporting business owners with customer service, project management, and digital marketing tasks. I specialize in helping busy entrepreneurs streamline their operations so they can focus on growing their business while I handle the day-to-day processes behind the scenes.
Currently, I work as a Project Manager in a digital marketing agency where I manage workflows, resolve team bottlenecks, and ensure SEO tasks are completed efficiently. I also communicate directly with clients through
I also have hands-on experience in SEO and content creation, including Google Business Profile (GMB) optimization, posting, blog and website content writing, and basic website building. My skill set extends to off-page SEO strategies such as citations, Google Stacks, Cloud Stacks, press releases, and multi-tier syndication.
Alongside this, I have experience as a Customer Service Representative where I handled inbound calls, assisted customers, and performed upselling of services helping increase revenue while maintaining a positive customer experience.
I am detail-oriented, proactive, and highly organized. My goal is to support business owners by taking tasks off their plate, improving workflow efficiency, and contributing to business growth.
Experience: 2 - 5 years
I handle team coordination, fix workflow issues, and make sure SEO tasks are completed on time. I also communicate with clients daily through email and client portals, making sure their concerns are handled and they feel supported every step of the way. Oversee tasks, manage team workflows, and ensure projects are completed on time and efficiently.
Experience: Less than 6 months
Build backlinks and external signals to strengthen website authority and ranking.
Experience: Less than 6 months
Assist customers by answering inquiries, resolving issues, and ensuring a positive overall experience.
Experience: Less than 6 months
Create and update simple websites, ensuring they are functional and user-friendly.
Experience: Less than 6 months
Identify relevant keywords to target for better search rankings and content planning.
Experience: 6 months - 1 year
Manage inboxes, respond to emails, and keep communication organized and timely.
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