Virtual Manager / EA / VA CS / Marketing & SocMed Manager

Overview

Looking for part-time work (5 hours/day)

at $16.00/hour ($1,760.00/month)

Bachelors degree

Last Active

April 18th, 2024 (14 days ago)

Member Since

July 16th, 2017

Profile Description

Content Writer for a Clothesline Store in Australia

Create articles/blogs about clotheslines, washing machine recos, laundry tips, and hacks, etc that are related to the owner's products.
Do tasks the owner assigns

Marketing and Social Media Manager for a Wellness Spa in the UK

Create and schedule content that is posted on IG, FB, and TikTokCreate and send newsletters using MailchimpInteract (like, follow, comment) on other accounts/posts in IG for engagementDM business owners and personal accounts for IG Networking
Call leads that clicked on FB and IG ads for appointment setting using GoHighLevel (GHL)

Practice Manager / Marketing and Social Media Manager for an Accounting and Taxation Firm in Australia

Manage the jobs and workflow of the firm
Giving out suggestions and opinions on decision-making for the benefit of the firm and the staff
Add and update jobs in the workflow I created
Do weekly and monthly wage reports (sales)
Help email clients with accounting queries
Track and follow up on staff regarding the progress of their tasks
Reminding staff members of deadlines on jobs
Call clients on reminders and accounting queries
Do initial interviews, screening, and onboarding of applicants and new hires
Create and schedule content that is posted on IG, FB, and TikTokCreate and send newsletters using MailchimpInteract (like, follow, comment) on other accounts/posts in IG for engagement
Create jobs and edit managers and staff in Xero (XPM)
Create SOPs and process improvements
Create procedures and researching on different task management tools that the team can use
Created a workflow tracker so the owner and I can see the jobs and the statuses of each
Created an article about a service we offer and posted on our website
Make changes and updates on the website as needed
Monitor and track the team's attendance and leave credits
Remind the team of ATO deadlines
Create quotes and invoices
Do other tasks the owner assigns
Executive Assistant and Virtual Manager for a Wellness Spa owner in the US

Answer incoming calls regarding clients' questions about the services, booking requests, booking cancellations, and reschedules
Create job posts and conduct initial interviews with applicants who are interested in being wellness coordinators
Do onboarding and briefing of new staff members.
Do admin tasks like putting client information on the system from a list or report
Train new hires on their job role
Communicate with teaUpgrade to see actual infombers/staff regarding their daily tasks, answer their questions about the process, and help them navigate the system
Fix shift schedules and real-time schedules of the spa
Create standard operating procedures and training manuals for the staff to use
Send out messages to clients regarding new and ongoing campaigns and promos
Fix data, information, and service credit discrepancies in the system
Create Instagram posts using Canva as per the owner’s instructions
Monitor the operations of the 2 spas
Communicate and coordinate with the owner any issues or problems that arise
Do other tasks the owner assigns


Customer Service / Virtual Assistant (eBay UK dropshipping)

Answer customers' inquiries regarding the status of their orders on eBay
Respond to eBay messages and emails
Process cancellations and returns as requested by the customers
Process purchase issues
Process manual purchases on Amazon
Process refunds once the items are returned
Update reports on the daily sales
Do the monthly reports


Customer Service Associate (BPO/Call Center - Pearson North America)

Check statuses of orders
Cancel book orders
Check the availability of ISBNs or books
Process and place orders
Process returns


Virtual Assistant - Lead Generation (US business owner)

Extract products or items from storefronts. Analyze and filter items based on the client’s criteria. Find the best decision-making contact person of the companies for those products that passed the filtering process. The tools I used were Google Sheets, Google Drive, Google Chrome, LinkedIn, Hubspot, Jungle Scout, Upgrade to see actual info, Upgrade to see actual info, Upgrade to see actual info, RevSeller, Keepa Chart, and Price Checker 2. The job is basically to filter and analyze products that I have extracted and lead generation.


eBay Lister (eBay UK drop shipping)

Find items on Amazon based on the client’s list.
Create or change the product title to make it unique.
Calculate the desired selling price.
Edit the product description and remove the brand names.
Post or list the items on eBay


Virtual Telemarketer - Appointment Setter

Do outbound calls to verify if the prospect’s and company’s information is correct and ask them if we can send them a white paper for informational purposes.


In-person  Receptionist (The Hundred Wellness Centre - Dubai)

Take inbound calls and do outbound calls to and from clients regarding the services offered, prices, booking requests, booking reminders, and other inquiries.
Assist clients over the phone, in person, or through email with their requests for bookings, cancellations of bookings, and reschedules.
Receive payments via cash or credit card
Respond to email inquiries and requests. And also send email reminders if the clients cannot be reached through calls.
Upsell, offer, and educate the clients about the services and products that we have like organic supplements, fitness classes like Pilates, Yoga, Gyrotonic, and Super Circuit, and Homeopathy and Physiotherapy
Monitor the clients' attendance and update the schedule and their profile if they show up to their appointments
Do computations and audits on the daily cash flow
Do other tasks the owner assigns


Phone Banker II (BPO/Call Center - Wells Fargo)

Take inbound calls from credit card holders and answer their inquiries regarding their credit card balances, available credit, terms, annual percentage rates, transactions, and other questions about their credit card.
Assist callers in removing temporary holds in their accounts.
Help determine if there are fraudulent transactions or identity theft on clients’ accounts.
Upsell other bank products like checking or savings accounts, student loans, homeowners and renters insurance, personal unsecured loans, etc.


Senior Client Service Associate (BPO/Call Center - John Hancock Annuities)

Take inbound and outbound calls from/to policyholders/advisors/third-party authorized representatives and answer questions regarding their policy and the contract they are servicing.
Take escalations from callers regarding their concerns, issues, and bad customer service experience 
Take commendations from callers for their good customer service experience with CSRs and the job well done by CSRs
Process callers’ requests like withdrawals, trades, changes in their name, address, and other account information
Communicate with our counterparts (back office) and with the Business unit regarding rush requests, exceptions, and reinstatements
Do a side-by-side monitoring of new hires and tenured representatives that need assistance for them to pass their metrics
Listen and monitor calls to verify if there is any misinformation provided to callers if certain values or data were not provided, or if a wrong process was done
Do coaching sessions with representatives and co-seniors for them to become more efficient and effective in their respective roles