CUSTOMER SERVICE REPRESENTATIVE

I have experience working in sales, where I promote and offer various products such as devices, home internet plans, promotions, loans, and other services. I assist customers by explaining product features and helping them choose the best options based on their needs. I handle inquiries and provide accurate information to ensure customer satisfaction. I also work to achieve sales targets while maintaining good customer relationships. Through this role, I have developed strong communication, persuasion, and problem-solving skills.

I have 4 years of experience in customer service, handling diverse customer concerns with professionalism and efficiency across fast-paced environments. I am skilled in resolving issues promptly while maintaining a positive customer experience and ensuring high satisfaction ratings. Throughout my career, I have consistently met and exceeded performance targets, including quality and productivity metrics. I am experienced in managing inquiries related to telecom, retail, and sales, providing accurate solutions and building customer trust. My strong communication and problem-solving skills allow me to deliver reliable support and contribute to overall business success.

I have studied Spanish for 6 months in formal classes and continued self-study for another 6 months to further improve my skills. I am conversational in Spanish and can communicate in everyday situations with confidence. I am able to understand spoken and written Spanish at a basic to intermediate level. My training and self-practice have helped me build a strong foundation in grammar and vocabulary. I continue to develop my skills to achieve greater fluency and accuracy in the language.