Video Content Reviewer

As a customer service representative ; - We listen to clients queries and concerns and respond accordingly. Provide information about type of services. - Provide information about type of service. - Effectively conveys company policies and procedures. - Processes customer requests and records account transactions. -Manage returns or complaints. - Resolves product or service problems by claryfying the customer's complaints, discovering the reason of the problem, selecting and explaining the best remedy. Working for FedEx offers good benefits, a supportive management team, and often a family-like atmosphere within teams. However, individual experiences vary. Some employees describe a fast-paced, high-pressure environment, strict performance targets, lengthy hours, and unfortunately, office politics, especially within customer service roles. Overall, while challenges exist, many feel they can manage the work effectively through proper time management and interpersonal skills.

As a social media moderator focused on video content, I reviewed uploaded videos to ensure they complied with platform guidelines and community standards. This included identifying and removing inappropriate, harmful, or copyrighted material, as well as flagging sensitive content for further review. I also assessed video captions, comments, bio description and room cover for policy violations. This wil contribute to a safe and positive viewing environment for users.