Jan

Project and Customer Service Manager

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Overview

Looking for full-time work (8 hours/day)

at $4.00/hour ($704.00/month)

Associates degree

Last Active

February 20th, 2024 (3 days ago)

Member Since

July 14th, 2017

Profile Description

My name is Upgrade to see actual info Upgrade to see actual info from the Philippines. I previously worked as a program manager for a call center here.
I am a highly motivated, versatile and well experienced individual looking for new opportunities to leverage my 10 years of experience focusing on customer service. I did customer service for online retailers from 3 on on line e-commerce stores doing chat, email/ticker or phone support.

I am knowledgeable I have a thorough and broad experience in handling or working with LiveChat, Magento (back end support access only), Zoho, Shopify, Soft Phone Dialers, Zendesk and other related CRM's. I have also a general idea on how US shipping works, international orders, and standard guidelines on returns and refunds policy.

I always make sure to meet what is always expected of me and go the extra mile on providing excellent customer service towards customers.

Top Skills

Customer Support

Experience: 5 - 10 years

Customer Support » Email Support

Experience: 5 - 10 years

Customer Support » Phone Support » English Speaking

Experience: 5 - 10 years

Other Skills

Marketing » Social Media Management » Facebook marketing

Experience: Less than 6 months

E-Commerce » Inventory Management » Quality Control

Customer Support » Social Media Moderation

Office and Administration » Email Management

Experience: 5 - 10 years

Marketing » Content Creation » Blogging

Real Estate » Lead Generation

Customer Support » Phone Support

Office and Administration » Data Entry

Marketing » LinkedIn Marketing

Basic Information

Age
Not Specified
Gender
Male
Website
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Address
Davao City, Davao del Sur
Tests Taken
IQ
Score:  119
DISC
Dominance: 45
Influence: 17
Steadiness: 30
Compliance: 9
English
C2(Advanced/Mastery)
Uploaded ID
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