cb 91ddd00f84 8

Project and Customer Service Manager

99 ID PROOF
Verified
Timeproof:
contact
background check
mark as hired
EXPECTED SALARY
Php 35,000.00/month
( $654 USD )
EDUCATIONAL ATTAINMENT
Associates degree
AVAILABILITY
40 hrs/wk
( $3.78 USD/hr )
EXPERIENCE OVERVIEW
6 Years in Customer Service / 10 years in Call center operations13 years in the outsourcing industry Experienced customer service and project manager
BASIC INFORMATION
Age:
34
Gender:
Male
Location:
Davao City, Davao del Sur
Tests Taken:
IQ
Score:  119

DISC
Dominance:45
Influence:17
Steadiness:30
Compliance:9

English
 C2(Advanced/Mastery)
Last Active:
January 27th, 2023 (yesterday)
Member Since:
July 14th, 2017
SKILL SUMMARY

My name is Upgrade to see actual info Upgrade to see actual info from the Philippines. I previously worked as a program manager for a call center here.
I am a highly motivated, versatile and well experienced individual looking for new opportunities to leverage my 10 years of experience focusing on customer service. I did customer service for online retailers from 3 on on line e-commerce stores doing chat, email/ticker or phone support.

I am knowledgeable I have a thorough and broad experience in handling or working with LiveChat, Magento (back end support access only), Zoho, Shopify, Soft Phone Dialers, Zendesk and other related CRM's. I have also a general idea on how US shipping works, international orders, and standard guidelines on returns and refunds policy.

I always make sure to meet what is always expected of me and go the extra mile on providing excellent customer service towards customers.

WORKER SKILLS
TOP SKILLS
  • Admin Assistant
  • Data Entry
  • Email Management
  • Project Coordinator
  • Quality Assurance
  • Research
  • Speaking
  • Writing
  • Lead Generation
  • LinkedIn Marketing
  • Wordpress
  • Strategic Planning
  • Customer Support
  • Email Support
  • Phone Support
  • Social Media Moderation
  • Other Project Management

Office & Admin (Virtual Assistant)
SKILL RATING
  • Admin Assistant
  • Appointment Setter
  • Data Entry
  • Email Management
  • Event Planner
  • Human Resource Management
  • Personal Assistant
  • Project Coordinator
  • Quality Assurance
  • Recruitment Assistant
  • Research
  • Transcription
  • Travel Planning

English
SKILL RATING
  • Speaking
  • Translation
  • Writing

Writing
SKILL RATING
  • Blogging
  • Creative Writing

Sales and Marketing
SKILL RATING
  • Email Marketing
  • Facebook Marketing
  • Lead Generation
  • LinkedIn Marketing
  • Sales Representative
  • SEO
  • Social Media Marketing
  • Telemarketing
  • Video Marketing
  • YouTube Marketing

Advertising
SKILL RATING
  • Google AdWords
  • Instagram Ads

Webmaster
SKILL RATING
  • Wordpress

Finance & Management
SKILL RATING
  • Inventory Management
  • Strategic Planning

Customer Service & Admin Support
EXPERIENCE

I have combines 6 years working as a customer service manager for different types of product like skin care, retention, online retailers and e-commerce websites.

SKILL RATING
  • Community Forum Moderation
  • Content Moderation
  • Customer Support
  • Email Support
  • Phone Support
  • Social Media Moderation
  • Tech Support

Professional Services
SKILL RATING
  • Real Estate Services

Project Management
SKILL RATING
  • Other Project Management

Onlinejobs.ph "ID Proof" indicates if "they are who they say they are".

It DOES NOT indicate skill level.

ID Proof scores are 0 - 99 with 99 being the best. It is calculated based on dozens of data points.

It's intended to help employers know who they're talking to is real, and not a fake identity.

Read More »