Experienced e-commerce and customer support professional with over 7 years of expertise in Wayfair account operations, including product listing management, supplier support, customer service, and back-office data analysis. Skilled in resolving listing issues related to pricing, visibility, and data accuracy while ensuring consistent and accurate product information across e-commerce platforms.
Strong background in delivering high-quality customer support through phone,
In addition to my e-commerce experience, I hold an academic background in Bachelor of Science in Nursing and have completed certified caregiver training with practical patient care experience. This has strengthened my ability to work with empathy, attention to detail, and a strong service-oriented mindset.
I am committed to continuous learning, operational excellence, and delivering exceptional support to both customers and organizations.
Experience: 5 - 10 years
Provided customer support to Wayfair suppliers via phone, email, and chat, assisting with product listings, catalog management, and account-related concerns. Resolved issues related to pricing, visibility, and listing accuracy while ensuring correct product data across the platform. Handled product data validation, including descriptions, specifications, and shipping details, and performed backend system updates to maintain data accuracy. Conducted basic competitor analysis to support listing improvements. Consistently followed quality standards and KPIs while coordinating with teams to resolve discrepancies and improve operational efficiency.
“I have one of the best VAs I've had in a long time...she's been amazing”
Davonna Willis
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