Senior Customer Service Specialist

Overview

Looking for full-time work (8 hours/day)

at $10.00/hour ($1,760.00/month)

Bachelors degree

Last Active

May 6th, 2024 (13 days ago)

Member Since

July 14th, 2017

Profile Description

I have been working in the call center industry for 11 years, supporting US-based, Singapore-based and Australian-based clients. I started on this field as a Customer Service Representative for DIRECTV, a satellite TV provider in the United States. I handled general, billing and technical inquiries from customers. Being with the company for 4 years, I believe I earned not only the knowledge on the company’s products, but most especially, the workarounds on being of service to people. And there I got the opportunity to work for StarHub, a provider of landline, mobile, Cable TV and broadband services in Singapore. With StarHub, I was able to further enhance my potentials in the customer service industry. My latest call center experience is with Telstra, which offers a range of fixed phone, mobile, internet and Pay TV solutions in Australia. I have been part of different sections of Credit Management – Collections (support for both Inbound and Outbound), Specialized Recoveries (billing assistance for balances on closed accounts) and Post Application Credit Check(responsible for approving new services for customers); and as a Subject Matter Expert to being a Relief Team Leader. As a Relief Team Lead, I have managed 16 agents, assisting with escalations to provide the best resolutions. Administrations works for approving time cards for payroll and other off-phone duties for the team. I have also provided delegations and approvals for customers' orders after a thorough credit assessment has been performed. I also had experiences of teaching English to Koreans (face-to-face); been an online job worker as a Virtual Assistant and Appointment setter.
Basically, with my years of work experience, I can say that I have been born with Customer Service forte and in its all sorts - calls (inbound and outbound), email, telemarketing, pre-sales and post sales assistance and more. I am a very diligent employee not to mention that I am a fast learner and works under minimum supervision to none at all once I'd been trusted of my tasks.
I also am always open to new challenges and opportunities that will surely help me grow. Having said all these, I know that I want a long-term, stable job where I can prove myself as being an asset and an advantage of the business. Always and throughout.