Ramil

Client Support and Operations Specialist with Banking experience in email/chat su

45 ID PROOF
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Overview

Looking for part-time work (4 hours/day)

at $4.14/hour ($400.00/month)

High school diploma

Last Active

July 7th, 2026 (11 days ago)

Member Since

April 29th, 2026

Profile Description

I’m a Customer Support & Operations Specialist with extensive experience across banking, eCommerce, and BPO environments, focused on delivering fast, accurate, and compliant service through email, chat, and voice support.

I handle customer inquiries, order and transaction issues, refunds, cancellations, and escalations with strong attention to detail and efficiency, ensuring smooth resolution and high customer satisfaction under strict performance metrics and KPIs.

With experience at Citibank, TEMU (eCommerce email support), and delivery platforms such as Waitr, Bite Squad, and ASAP, I am skilled in managing high-volume support operations across multiple systems and workflows. I also bring leadership experience as a Team Lead / Engagement Specialist, where I supported agents, monitored performance, and helped improve service quality and team efficiency.

I am highly adaptable, process-driven, and comfortable working in fast-paced environments that require ownership, critical thinking, and consistent communication.

Top Skills

Customer Support » Email Support

Experience: 5 - 10 years

Handling high-volume inquiries with fast, accurate, and professional responses.

Customer Support » Customer Service

Experience: 5 - 10 years

Delivering consistent support while maintaining high satisfaction and retention.

Office and Administration » Account Management

Experience: Less than 6 months

Managing customer accounts, updates, and issue resolution efficiently.

Other Skills

Office and Administration » Email Management

Experience: 5 - 10 years

Clear, concise, and professional responses with strong tone control.

Basic Information

Age
28
Gender
Male
Website
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Address
Tests Taken
None
Government ID
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