Customer-focused professional with experience handling high-volume calls and delivering support via phone,
Experience: 1 - 2 years
Handled 30-60+ inbound and outbound calls daily for international customer while maintaining clear and professional communication, and delivered support through phone, email, and live chat support. Efficiently resolved customer concerns while consistently meeting key performance metrics such as AHT, CSAT (90–95%), and first call resolution, and ensured all customer interactions were accurately documented in systems with strong attention to detail and data accuracy.
Experience: 1 - 2 years
Experience: 1 - 2 years
Assisted in recruitment, including job posting, screening candidates, and interview coordination, as well as employee onboarding and offboarding. Managed HR records, databases, attendance, and timesheets, while supporting payroll and document preparation. Provided administrative support by handling emails, calendars, meetings, and training schedules, and coordinated with departments to ensure smooth workflow and communication.
Experience: 6 months - 1 year
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