Proficient in Google Workspace, Microsoft Office, Slack, Zoom, and CRM platforms

Able to manage social media accounts — including content scheduling, audience engagement, and brand messaging — using strong written communication and organizational skills.

With over 3 years of phone support experience at Concentrix and IQOR, I’ve assisted customers across sales, technical support, and fraud resolution. I answer calls with clarity and empathy — troubleshooting problems, explaining solutions step by step, and de-escalating frustrated customers. My phone experience taught me how to listen actively, gather key information quickly, and document calls accurately for follow-up.

Customer service professional with 3+ years of experience in phone, email, and chat support — skilled in problem-solving, de-escalation, and documentation.

Organized and detail-oriented — capable of data entry, expense tracking, invoice processing, and maintaining accurate financial records using spreadsheets or basic accounting software.