Social Media Manager/ Virtual Assistant

May 2020- March 2024 (Freelance Remote) Social Media Manager D & J Cosmetics Studio Develop and implement innovative social media strategies tailored to enhance brand visibility and engagement across D&J Cosmetics Studio's 10 branches. Craft compelling, brand-consistent content for each branch, reflecting the unique attributes and market demands of D&J Cosmetics Studio’s diverse locations. Monitor, analyze, and report on social media performance metrics for each branch to continuously improve engagement and achieve targeted marketing goals. Engage actively with online communities, responding to customer inquiries and fostering a positive brand image across all platforms for D&J Cosmetics Studio’s extensive network. Collaborate closely with branch managers and the marketing team to ensure alignment of social media campaigns with broader marketing initiatives and local promotions at each of D&J Cosmetics Studio’s branches.

AUGUST 2023-FEBRUARY 2024- (FREELANCE REMOTE PART TIME) Facebook Ad Expert Beep.Brew.Boost Design and implement Facebook advertising campaigns specifically crafted to showcase Beep.Brew.Boost's international coffee varieties. Monitor and optimize campaign performance to ensure maximum visibility and conversion for Beep.Brew.Boost’s world coffee products. Develop engaging and creative ad content that highlights the unique flavors and origins of Beep.Brew.Boost’s coffee selections. Utilize data-driven insights to refine advertising strategies and enhance the appeal of Beep.Brew.Boost’s global coffees on Facebook. Keep up-to-date with the latest digital marketing trends, applying new techniques to boost Beep.Brew.Boost’s presence and sales of international coffees on Facebook.

September 2021- December 2022 (Freelance Remote) Amazon Virtual Assistant PANDO5 Toys & Games(Action Figures) Manage and optimize Pando5's Amazon listings for toys and games, particularly action figures, ensuring they are compelling and search engine friendly. Track and analyze performance metrics on Amazon to drive sales growth and maximize profitability for Pando5's product lines. Develop and execute marketing strategies on Amazon, including PPC campaigns and promotions, to increase visibility and sales for Pando5's action figures. Collaborate with Pando5's procurement and logistics teams to ensure timely inventory updates and accurate stock levels on Amazon. Handle customer inquiries and reviews related to Pando5's toys and games on Amazon, providing excellent service to enhance brand reputation and customer satisfaction.

JANUARY 2020- DECEMBER 2023 (LOCAL Full time) Sales Executive Manager - VIRGIN MEDIA Concentrix Oversee Virgin Media’s back office operations to ensure efficient processing and management of sales for broadband, phone lines, and SIMs. Lead Virgin Media’s chat support team to provide first-class customer service and sales support for broadband, phone line, and SIM inquiries. Directly address advanced customer concerns via chat, enhancing customer satisfaction with Virgin Media’s broadband, phone line, and SIM products. Develop and implement effective sales strategies for Virgin Media’s chat support to maximize conversions and customer retention. Analyze performance data from chat interactions to continuously improve the sales outcomes and customer experience at Virgin Media.

Virgin Media Account Sales Executive Manager- handling chat support team. Before I got promoted as a Sales Executive Manager, I am a full time senior chat support agent which I am handling 6 concurrence chat at a time and we are catering potential customer for Broadband, phoneline and Sim in UK.

August 2018 - January 2020 - (local full time) Customer Service Team Leader - VERIZON Alorica Lead and manage Verizon’s customer service chat team, ensuring effective communication and resolution of customer inquiries. Oversee real-time chat operations, maintaining high service standards and quick response times at Verizon. Train and develop the chat support team, enhancing their skills to improve customer engagement and satisfaction at Verizon. Analyze chat interaction data, identifying trends and areas for improvement in Verizon’s chat support services. Implement best practices for digital customer service, continually elevating the quality of chat-based support offered by Verizon. September 2015 - January 2018- (local full time - Hybrid) Team Leader Operation - UBER TaskUs LizardBear Lead operations for Uber's ride-sharing and Uber Eats services, focusing on enhancing the experience for both drivers and riders. Supervise and optimize day-to-day activities of Uber drivers and ensure smooth delivery operations for Uber Eats, maintaining high service standards. Analyze performance data from both the ride-sharing and food delivery sectors, identifying improvement opportunities to boost efficiency and customer satisfaction. Train and support Uber drivers and rider support teams, fostering professional development and adherence to Uber's operational protocols. Ensure compliance with regulatory requirements and Uber's internal policies, overseeing both ride-sharing and Uber Eats to maintain safe and compliant operations.