Customer Service Representative | Email, Chat & Phone Support | Reliable, Empath

Overview

Looking for any work (8 hours/day)

at $2.99/hour ($576.00/month)

Bachelor's degree

Last Active

July 11th, 2026 (2 days ago)

Member Since

April 25th, 2026

Profile Description

Hi, I'm Michelle D. Lagare. I have over two years of experience as a Customer Service Representative, supporting customers for both PLDT and Metro by T-Mobile.

At PLDT, I assisted customers with internet, landline, billing, and account-related concerns. I also performed basic technical troubleshooting for connectivity issues, created repair tickets, processed service requests such as reconnections and plan changes, and explained billing information and payment options. Whenever an issue required advanced support, I made sure it was properly escalated while keeping the customer informed.

At Metro by T-Mobile, I handled wireless service inquiries, billing concerns, account management, device and SIM activations, and basic troubleshooting for voice, text, mobile data, and network issues. I also helped customers choose the right plans and promotions based on their needs, processed account updates, and documented every interaction accurately in the CRM system.

I take pride in providing professional and empathetic customer service, resolving concerns efficiently, and ensuring a positive customer experience. I am comfortable working independently, following established processes, and learning new tools and systems quickly.

As I transition into remote work, I am excited to bring my customer service expertise to businesses looking for a reliable and detail-oriented tea ---------- mber.