Amazon and Shopify Virtual Assistant and Finance Specialist

Successfully drove digital growth and traffic by implementing remote marketing strategies and synchronizing cross-platform social commerce campaigns to expand the online customer base. Elevated e-commerce revenue by coordinating promotional initiatives and customer loyalty programs across multiple channels. Experienced in virtual team leadership, having developed digital training systems and remote workflows that enhanced overall team productivity and significantly reduced staff turnover. Additionally, optimized multi-channel inventory efficiency by integrating online-to-offline stock using cloud-based inventory software, which minimized excess stocklevels and streamlined packaging workflows to reduce operational waste.

Expertly managed the company’s financial ecosystem remotely using QuickBooks software to accurately maintain the general ledger, process payroll online, and handle end-to-end accounts payable and receivable (AP/AR). Utilizing advanced cloud accounting tools, generated and distributed monthly profit and loss (P&L) statements, balance sheets, and cash flow reports to keep off-site leadership perfectly aligned on overall business performance. Demonstrated strong autonomy by conducting independent reconciliations of digital bank statements and cash accounts with minimal supervision, successfully eliminating data discrepancies. Additionally, monitored operational expenditures digitally to enforce strict budget compliance while leveraging secure cloud storage to organize tax invoices and financial receipts, thereby streamlining virtual compliance and remote audit preparation.

Maintained and audited digital employee files, attendance logs, and HR databases to ensure absolute data accuracy and strict confidentiality for a diverse workforce. Coordinated end-to-end mobilization and onboarding workflows for incoming personnel by tracking compliance documentation, medical clearances, and contract signings. Effectively supported payroll and attendance functions by tracking daily timecards, resolving discrepancies, and preparing accurate summary sheets for monthly processing to minimize administrative errors. Served as a central point of contact for employee inquiries, managing virtual communications, drafting officialmemos, and streamlining the flow of information between site management and headquarters. Furthermore, compiled detailed administrative performance reports to guarantee that all documentation strictly aligned with corporate policies and international contract compliance standards.

Amazon Storefront & Inventory Logistics. Tracked daily stock levels and sell-through rates within Amazon Seller Central to prevent stockouts, managed inbound FBA shipment plans, and monitored inventory age to successfully avoid excess storage fees. Managed the customer inquiry inbox by promptly responding to buyer questions, resolving shipping or delivery complaints, and processing order cancellations or replacements to maintain high seller metrics. Additionally, monitored daily sales revenue, reconciled Amazon payout reports against transaction histories, and logged operational expenditures to support accurate e-commerce profit and loss tracking.

Uploaded, edited, and managed Shopify product listings to ensure accurate descriptions, precise inventory tagging, high-quality media,and search-friendly (SEO) copywriting. Monitored and processed incoming Shopify orders daily, collaborating directly with suppliers and integrated shipping applications to guarantee rapid, accurate delivery fulfillment. Tracked digital stock levels across the Shopify dashboard, proactively alerting the client to low inventory and updating product availability variations in real-time. Additionally,managed all customer inquiries regarding order status, tracking updates, and refunds via Shopify-integrated chat applications or emailsupport, maintaining consistently high customer satisfaction ratings.