Customer Support & Client Success Specialist | SaaS | Retention-Focused

Overview

Looking for full-time work (8 hours/day)

at $4.16/hour ($800.00/month)

Not Specified

Last Active

June 26th, 2026 (3 days ago)

Member Since

April 24th, 2026

Profile Description

I help businesses deliver excellent customer experiences while staying organized and running efficiently.

With 2+ years of experience supporting international clients, I specialize in customer support, executive assistance, and operations support across SaaS, telecommunications, healthcare, and real estate.

In my recent role as a Customer Success Specialist, I handled 80+ daily email and chat inquiries, resolving technical and billing issues for SaaS users while maintaining high customer satisfaction. I also supported onboarding and product navigation, helping improve user experience and retention.

At Concentrix (AT&T account), I managed 60+ inbound calls per day, assisting customers with billing concerns, troubleshooting, and service upgrades while consistently delivering positive outcomes.

I’ve also worked with sensitive healthcare data for over 12,000 patients, ensuring 100% accuracy in records, scheduling, and data processing—requiring strong attention to detail and confidentiality.

Additionally, I’ve supported real estate and SEO teams by managing property data, conducting research, and optimizing website content to improve visibility.

Here’s how I can support your business:
• Customer support (email, chat, phone – high-volume)
• Client onboarding and product support (SaaS)
• Calendar & inbox management
• Appointment setting & coordination
• CRM and data management
• Research, reporting, and admin support
• Handling customer concerns and improving retention

I’m reliable, detail-oriented, and comfortable in fast-paced environments. I focus on solving problems quickly while making sure your clients feel supported and valued.

If you're looking for someone who can handle both your customers and daily operations with consistency and professionalism, I’m ready to support your team long-term.