Dynamic and results-driven professional with almost 3 years of experience in BPO industry. Adept at customer service by providing their needs rapidly and precisely , with a proven track records in financial and telco account. Known for exceptional skills like fluent in English communication in both speaking and writing. I also have a 70 WPM and strong ability to comprehend and understand Customer by putting myself into their shoes, multitasking, and maintaining a calm and positive demeanor even under pressure. Committed to driving growth and achieving operational excellence.
Experience: 6 months - 1 year
Handling chats and emails in well-organized matter. Handling Financial account such as payables and receivables.
Experience: 6 months - 1 year
As a customer service and billing worker we primarily assists customers when it comes to billing matters. We answer calls or correspondence from customers to identify their needs, respond to inquiries, discuss product or service specifications, manage billing arrangements, provide price quotes, and offer other services.
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