Virtual Assistant | CRM Management, Workflow Automation & Administrative Support

Hands-on experience building basic to intermediate automation workflows using Zapier, including connecting apps like Google Forms, Gmail, and Google Sheets to reduce manual data entry and improve process efficiency.

Skilled in creating structured Google Forms for data collection, inquiries, and lead capture, with experience linking responses to Google Sheets and automation tools.

Trained Virtual Assistant with experience handling administrative support tasks including email management, calendar coordination, data entry, internet research, file organization, and process documentation.

Hands-on experience with automation concepts, including lead capture workflows, automated notifications, CRM integrations, and customer follow-up processes using no-code automation tools.

Familiar with CRM management using HubSpot, including contact organization, lead tracking, pipeline management, data maintenance, and workflow automation concepts.

Familiar with marketing automation concepts including lead capture, automated follow-ups, CRM workflows, email sequences, and customer journey automation using no-code tools.

Familiar with lead generation processes, including identifying potential prospects, collecting contact information, organizing lead databases, and supporting sales pipelines through structured data management and research.

Experienced in organizing and managing data using Google Sheets, including creating spreadsheets, applying basic formulas, sorting and filtering information, tracking records, and maintaining structured databases for business processes and reporting.

Accurate and detail-oriented in entering, organizing, and maintaining data using Google Sheets and online platforms. Trained to ensure data accuracy, consistency, and proper record management while following established procedures.

Skilled in organizing inboxes, creating filters and labels, managing email communications, and implementing systems that improve response efficiency and organization.

Trained in providing administrative support through email management, data organization, document preparation, file management, and task coordination. Skilled in maintaining organized workflows and supporting daily business operations with accuracy and attention to detail.

Experienced in creating clear and organized documentation, including step-by-step procedures, workflow guides, checklists, and standard operating procedures (SOPs). Skilled in documenting processes to improve consistency, efficiency, and knowledge sharing within business operations.

Hands-on experience building automation workflows using Zapier to connect business applications, automate repetitive tasks, transfer data between systems, and streamline lead management and administrative processes with minimal manual effort.