Data Entry | Customer Service Representative | CRM Specialist

Experienced in high-volume data entry, CRM updates, spreadsheet management, documentation, and maintaining accurate customer records. I handled daily data processing tasks using tools like Google Sheets, Microsoft Excel, Salesforce, and Zendesk while ensuring accuracy, organization, and timely completion of tasks in fast-paced environments.

Handled customer emails, follow-ups, and support inquiries in a professional and timely manner. Experienced in organizing inboxes, responding to customer concerns, documenting interactions, and maintaining clear communication using tools like Gmail, Outlook, Zendesk, and Salesforce.

Experienced in providing customer support through phone, email, and chat by assisting customers with inquiries, resolving issues, processing requests, and delivering professional service. Skilled in communication, problem-solving, multitasking, and handling customer concerns in fast-paced environments.

Experienced in using Salesforce for customer support, CRM management, case documentation, account updates, and tracking customer interactions. Handled customer inquiries, maintained accurate records, and managed daily tasks efficiently in fast-paced support environments.

Experienced in using Zendesk for customer support, ticket management, email handling, case documentation, and tracking customer concerns. Managed high-volume tickets while maintaining accurate records, timely responses, and excellent customer service in fast-paced environments.

Provided technical support by assisting customers with troubleshooting devices, internet services, account concerns, and system-related issues through phone, chat, and email support. Experienced in guiding customers step-by-step, documenting cases, and resolving issues efficiently while maintaining a positive customer experience.

Experienced in using CapCut for short-form video editing, including TikTok, Instagram Reels, and promotional content. Skilled in trimming clips, adding transitions, text, music, effects, and creating engaging videos for social media content and events.