Customer Support Manager - iGaming

Overview

Looking for full-time work (8 hours/day)

at $6.60/hour ($1,272.74/month)

Bachelors degree

Last Active

July 2nd, 2026 (10 days ago)

Member Since

April 22nd, 2026

Profile Description

I specialize in Customer Support Operations and Player Retention within the iGaming industry, handling both VIP and non-VIP players with a strong focus on delivering consistent, high-quality service. I have hands-on experience supporting high-value players while maintaining efficiency across large support volumes.
In my role, I contributed to building and improving Customer Support processes, including the development and implementation of SOPs across bonuses, payments, KYC, and escalation handling. These improvements helped standardize workflows, reduce errors, and enhance overall team performance. I regularly handle complex and sensitive cases, coordinating with VIP, CRM, Payments, Fraud, and Tech teams to ensure accurate and timely resolutions.
I also bring experience in team leadership, quality assurance, and daily operations management, including coaching agents, monitoring performance, and driving continuous improvements. My approach balances player experience, operational efficiency, and risk control, especially in areas involving bonuses, withdrawals, and account reviews.
Strengths:
• VIP and non-VIP player support and relationship management
• Customer support operations and process improvement
• SOP development and workflow implementation
• Escalation handling and complex case resolution
• KYC, AML, and payment coordination
• Team leadership, QA, and performance coaching
• Cross-functional collaboration (VIP, CRM, Payments, Tech)
• Data-driven reporting and service optimization
I’m open to opportunities in VIP Support, Customer Support Management, or VIP Account Management, where I can leverage my operational experience while focusing on high-value player engagement and retention.