Overview
Looking for any work (8 hours/day)
at $7.05/hour ($1,364.00/month)
Bachelor's degree
Last Active
July 16th, 2026 (2 days ago)
Member Since
April 18th, 2026
Profile Description
Over 10 years of experience in BPO industry,
the last five years dedicated in healthcare customer service and quality assurance. My most recent role as a Quality Supervisor, I led a team of analysts supporting healthcare accounts, ensuring compliance with HIPAA regulations and improving service accuracy through structured audits and coaching. My prior experience as a Quality Assurance Analyst and Customer Service Representative further honed my skills in benefits verification, claims review, appeals validation, and provider/member communication. These roles required meticulous attention to detail, strong documentation practices, and a commitment to patient-centered service.
Beyond my technical expertise, I am proficient in Microsoft 365, Google Workspace, SharePoint, and CRM systems, enabling me to manage digital documentation and streamline workflows effectively. My background in quality auditing and root-cause analysis equips me to identify and resolve issues quickly, ensuring smooth billing operations and compliance with industry standards
Top Skills
Customer Support » Insurance » Medical Insurance
Experience: 2 - 5 years
• Managed inbound and outbound calls for members and providers regarding benefits, eligibility, and claims. • Reviewed and validated appeals to ensure accuracy and compliance with regulatory guidelines. • Maintained accurate documentation of all interactions and case details
Office and Administration » Microsoft 365
Experience: 10+ years
Word, Excel, PowerPoint
Office and Administration » Quality Assurance
Experience: 1 - 2 years
• Conducted audits of member and provider interactions related to benefits, eligibility, and claims. • Ensured compliance with HIPAA and company policies through detailed evaluations. • Provided structured feedback and coaching to improve agent performance. • Performed root-cause analysis on recurring issues and partnered with operations teams for resolution. • Supported training initiatives by identifying knowledge gaps and contributing to learning materials.
Office and Administration » Quality Assurance » Bug Tracking
Experience: Less than 6 months
• Lead and supervise a team of Quality Analysts supporting healthcare accounts. • Conduct coaching sessions, performance reviews, and feedback aligned with HIPAA regulations and service standards. • Develop and implement quality assurance frameworks and audit processes to improve service accuracy. • Collaborate with operations and training teams to address quality gaps and improve customer satisfaction scores.
Other Skills
Professional Services » Management Services » Call Center Operations Management
Experience: 5 - 10 years
Office and Administration » Data Analytics
Experience: 2 - 5 years
formulas, formatting, data organization,
Office and Administration » Google Workspace
Experience: 10+ years
Docs, Sheets, Drive
Basic Information
- Age
- 39
- Gender
- Female
- Website
- Sign Up with Pro Account to View
- Address
- Cainta, Rizal
- Tests Taken
- None
- Government ID
- Sign Up with Pro Account to View
“I have one of the best VAs I've had in a long time...she's been amazing”
Davonna Willis
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