I am a Customer Support Specialist with experience in technical troubleshooting and logistics coordination. I help customers resolve issues quickly, track orders, and ensure smooth delivery processes. I communicate clearly, solve problems efficiently, and provide reliable support to improve customer satisfaction and business operations.
Experience: 6 months - 1 year
I handled inbound calls, emails and chat support, assisting customers with inquiries about the status, location and ETA of their packages. I also served as part of the escalation team, acting as Level 2 support to resolve more complex issues. Additionally, I coordinated with dispatch teams to ensure timely updates and efficient resolution of delivery concerns.
Experience: Less than 6 months
I handled a high volume of inbound calls focused on technical issues related to internet, cable, and telephone services. I also served as an appointment setter, scheduling technician visits based on customer request or as part of issue resolution.
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