Executive VA HR | E-commerce (Shopify & Amazon) | SMM | QuickBooks & Sales Admin

As an experienced Amazon Virtual Assistant, I specialize in end-to-end storefront management, backend workflows, and account efficiency using Amazon Seller Central. My expertise includes managing product listings, updating inventory information, and implementing targeted SEO keyword strategies to improve ranking and maximize sales conversion rates. Highly adaptable in fast-paced e-commerce environments, I regularly coordinate with suppliers and operations teams to streamline order records, handle customer inquiries to build brand trust, and maintain clean seller performance metrics. I am particularly skilled at navigating sudden supply chain hurdles and competitive market shifts, whether executing rapid inventory audits during manufacturing disruptions or deploying high-impact PPC promotional campaigns to protect daily transaction volumes under tight deadlines.

As an experienced Shopify Virtual Assistant specializing in the e-commerce fashion and luxury sectors, I manage both frontend growth and backend store operations to drive account scalability. My expertise includes customizing theme templates, configuring conversion-driven applications, and organizing high-resolution product assets into optimized portfolio collections. I possess deep technical platform knowledge, seamlessly coordinating operational workflows that link international manufacturers, third-party logistics (3PL) providers, and executive leadership to eliminate order processing gaps. Highly adaptable under pressure, I maintain store profitability and performance metrics by executing rapid pricing updates, managing end-to-end inventory assets, modifying homepage layouts for sudden flash sales, and troubleshooting real-time payment gateway disruptions during high-traffic product launches.

I am a versatile and results-driven Remote Operations Professional with an extensive background spanning Executive Administrative Support, Human Resource Management, E-commerce Operations, and High-Volume Customer Experience. Throughout my career, I have successfully optimized intricate executive workflows, managed sensitive and confidential HR documentation, and synchronized multi-channel content strategies for premium brands. My technical expertise includes navigating Amazon Seller Central, managing Shopify storefronts, executing data-driven SEO and PPC campaigns, maintaining precise financial records via QuickBooks and Google Sheets, and handling multi-platform short-term rental logistics on Airbnb, Booking.com, and Agoda. Whether streamlining supply chains in fast-paced manufacturing sectors, conducting critical public sector field research for government institutions like DOLE and local LGUs, or de-escalating complex technical and billing crises in high-pressure BPO environments, I consistently deliver exceptional operational efficiency. I am deeply committed to transforming day-to-day operational chaos into highly structured, reliable, and profitable business ecosystems for visionary leaders.

As a dedicated QuickBooks Bookkeeper, I manage daily financial records, streamline accounts payable and receivable, and maintain accurate ledger entries to ensure pristine financial health. I am proficient in executing monthly bank and credit card reconciliations, tracking vendor invoices, and managing payroll processing with high attention to detail. I generate clear financial reports, including Profit & Loss statements and balance sheets, providing business owners with the necessary insights to monitor profit margins and maintain healthy cash flow. Highly organized and reliable, I ensure all financial data is accurately categorized and audit-ready under tight deadlines.

As an experienced Social Media Manager specializing in the digital fashion and luxury footwear market, I lead multi-channel content strategies designed to drive online audience acquisition and brand growth. My expertise includes building structured monthly publication timelines, collaborating with creative teams on graphic layouts, managing active community engagement, and analyzing performance data to optimize campaign reach. I thrive in fast-paced environments and easily adapt to shifting apparel trends, whether launching unannounced flash marketing campaigns for product rollouts or managing high-volume influencer logistics during peak sales events. I excel under pressure, resolving administrative bottlenecks quickly to maintain strong brand momentum and market share.

As a dedicated Customer Service Representative with a strong background in high-intensity BPO environments, I specialize in providing frontline support and expert problem resolution for international telecommunications accounts. My experience includes handling high-volume inbound inquiries, managing complex billing disputes, and troubleshooting technical service interruptions while consistently meeting strict performance metrics like average handle time (AHT) and customer satisfaction (CSAT) scores. I am highly skilled at navigating high-pressure situations, such as managing massive call surges during system-wide outages and handling real-time supervisor escalations. Efficient in CRM documentation and account audits, I excel at resolving critical bottlenecks and maintaining strong brand loyalty under tight deadlines.